1

My husband needed the radio on his Chevrolet Impala 2017 checked as it stopped working. I read the reviews and they were extraordinary. Some bad reviews always got a response. I found that acceptable. So we dropped off the car a week ago. We would call and Nicole would tell us that they were trying to find out what was wrong. So today, my husband decided to go check on the car and was told that they would need more time! Apparently, nothing had been done. The owner told my husband he could take the car, no charge. A customer whispered to my husband “the owner is a very nice guy”. Well apparently, there was a lack of information down the chain of command. I don’t know why this happened. My husband is a 78 year old, disabled American veteran. He doesn’t need any more stress in his life, neither do I.

Thank you for the feedback, and we're sorry for the frustration. We want to clarify that the vehicle was not sitting untouched — our team was actively performing electrical diagnostics the entire time. Electrical issues, especially intermittent ones, are some of the most time-consuming problems to track down, and it's genuinely difficult to give a firm timeframe until the fault is isolated. Where we did fall short was in keeping you updated on the progress, and we'll take that as a lesson learned. The owner released the vehicle at no charge because we never want a customer to feel left in the dark. If you'd like us to continue the diagnosis, please reach out and ask for the owner directly. We have great respect for your husband's service and would welcome the chance to help.

- Green's Garage
5

Absolutely amazing service at Green’s Garage! The team was honest, professional, and had my car running perfectly again faster than I expected. They explained everything clearly and didn’t try to upsell unnecessary repairs. It’s hard to find mechanics you can truly trust, but these guys are the real deal. Highly recommend to anyone needing reliable auto service!

Thank you so much for the kind words! Honesty and clear communication are what we try to lead with, so it means a lot to hear that came through. We're glad to have you in the Green's Garage family and look forward to keeping your Land Rover running for many more miles. — The team at Green's Garage

- Green's Garage
1

DO NOT RECOMMEND 1) Misquoted over the phone despite pretty simple service request (replace front left AND right axles of my Audi). 2) I show up in person, junior guy sitting at the computer says it's going to be ~$2200 all in when quote was for $1650 all in. They made an error, which happens, but no apology. I wasted my time driving there in the middle of the day. Just an "I understand". Place is also in a rough part of Miami and ramshackle/appears disorganized. Held together by duct tape.

Thank you for taking the time to share this — I'm sorry about the experience. The gap between the phone quote and the in-person quote shouldn't have happened, and even though pricing on European vehicles can shift once we have the car in front of us, that's exactly why we should be more careful on the phone. A real apology was owed and you didn't get one. That's a coaching moment on our end. I'd like to discuss this with you directly. Please reach me at the shop directly — I'll do what I can to make it right. — Nicole , Manager

- Green's Garage
5

It was easy to schedule the appointment. I received clear answers to my questions. Received an accurate estimate of costs and they were able to do the work in a few hours.

Thank you so much for taking the time to share your experience! We're thrilled to hear that scheduling was easy and that our team was able to answer your questions clearly and get the work done quickly. Providing accurate estimates and respecting our customers' time is something we really pride ourselves on, so it means a lot to know we hit the mark. We truly appreciate your trust in us and look forward to seeing you again down the road!

- Green's Garage
5

Took car to check if there was a coolant leak. They did not find anything wrong. And they did not charge me for diagnostic. Ever since my horrible experience with Jiffy Lube on bird and 67 that ruined my car and very very costly repair, will never go anywhere else but Green's garage. Thank you.

Thank you so much for your trust and for these kind words! We're glad we could take a look and give you peace of mind that everything was okay with the coolant — no charge needed for that one. We're sorry to hear about what you went through before finding us, but we're truly honored to be your go-to shop now. We'll always be straight with you and take good care of your car. Thank you for being part of the Green's Garage family! Warmly, The Green's Garage Team

- Green's Garage
5

I highly recommend this shop. They not only provide legit and professional service, they are honest and trustworthy. Their customer service is on point. They treat you as if you've been a customer for years. I took my car to the dealer for some engine issues and not only did they want to charge me an arm and a leg but they were not so nice to me AT ALL. Needless to say their diagnosis was way off just to charge me. Green's Garage was recommend by a friend and gave it a shot. Thank God I listened to my friend. Friendly from the minute I got there. Nicole and the rest of the staff was amazing. Diagnosis was on point and the cost was feasible. Im telling you I highly recommend them. You won't be disappointed.

Wow — thank you so much for this incredible review! We're so grateful your friend pointed you our way, and even more grateful you gave us a shot. We're sorry to hear about the rough experience you had elsewhere, but we're glad we could turn things around with an honest diagnosis and a fair price. Treating every customer like family is what we strive for every single day, so hearing that it came through from the moment you walked in truly means the world. Nicole and the whole team will be thrilled to read this. Thank you for trusting us with your car and for spreading the word — we'll be here whenever you need us! Warmly, The Green's Garage Team

- Green's Garage
5

Great mechanics 🔥. Flexible schedule and front desk staff was very professional 👍

Thank you so much for the kind words! 🔥 We work hard to keep things flexible and make the whole experience as smooth as possible, so it's wonderful to hear that came through — from the shop floor to the front desk. We truly appreciate you taking the time to share this and look forward to taking care of you next time! Warmly, Management at Greens Garage

- Green's Garage
5

Went in for a simple service (so I thought) on my Land Rover and boy was I surprised at what they found! The experience was amazing, from vibes to work performed to customer service. I for sure will be returning for whatever I need. So glad I found someone outside of the dealership

5

Great job

3

I took my Tesla Model 3 to Green's Garage in March to have the air conditioning repaired. They quoted me $450 plus tax to assess the a/c, part of which would be credited toward the repair. The next day when I picked up the car I was told they could not find anything wrong with the a/c and I was welcome to return the car at no charge for further review. On the way home, I could tell the a/c was still not working. I decided to book an appointment with Tesla and not waste more time. Tesla replaced the HVAC, Evaporator Thermistor for a total cost of $88.90. They a/c is working fine now. Total cost at Green's was $497.25 for a poor diagnosis. If you have a Tesla, skip Green's and just go to Tesla. UPDATE: Green's provided me a full refund and told me my customer service person no longer works for the company.

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