1 week ago made an appointment to drop off my car for clutch inspection. Following that appointment, I dropped off my 2018 Honda Accord at this shop on Monday November 2, 2026. They told me it would take a day to get back to me to tell me the condition of my clutch and what I needed done. It is now Thursday, November 5th: I called several times this morning, nobody picks up the phone. I had to show up in person, where I told them I just want my car, and they confirmed that nothing had been done: no inspection, no nothing. This place came highly recommended, but all I see is a shop that doesn't notice if your car is there. The office manager was very apologetic and offered to work with me in any future business. Even with that, there's way too much competition for something so simple to go this long without any communication.
Michael, you're right, and I'm sorry. Your Accord sat here from Monday to Thursday without the clutch inspection we promised in a day, and you couldn't reach us by phone. That's not acceptable, and it's not how we want anyone treated. I've reviewed what happened with the team, and we're tightening how we track every car from drop-off to diagnosis so it can't sit unnoticed. If you're willing to give us another chance, I'll personally make sure your clutch inspection is done the day you bring it in, at no charge. Please call me directly at 305-444-8881. Victoria, Shop Manager, Green's Garage
- Green's Garage