Natalia was the service representative who coordinated the repair work required. Her ongoing updates and general communications with me were timely and informative. As I was doing some urgent repair, but not doing all possible work at this time, she also helped me prioritize the work. I know that the volume of service you provide almost overburdens your staff and facilities, This does sometimes lead to long wait periods for work to be completed, which was the case with me on this occasion. However, once again, Natalia was helpful and forthcoming, as to likely time needed and possible delays. Providing the courtesy of an Uber ride home is also much appreciated. An additional service which might be appreciated, would be to make an arrangement with a local car rental to offer reasonably priced rentals to Greens’ customers. This would be a big help to some who really need to be able to have a vehicle to use., while their vehicles are being serviced. It would also take some pressure off of your staff. I know you have no room on site to keep a few rental cars available, but maybe an arrangement could be made with Sixt (which I know nothing about) which is close by. Alternatively, I believe that Enterprise will pick up and deliver your customers back. I have been a Greens customer for several years, since I had a chance meeting with JR at a local restaurant. I have always appreciated his strong emphasis on meaningful customer service, which is alive and well in the manifest attitude of current staff.