Key Marina parking lot idle — the heat pump A/C system that Miami's 94°F ambient pushes harder than any other climate in the country, and whose electric compressor performance, condenser fan output, and refrigerant circuit health all factor into a concern that a generic EV scanner cannot resolve at the component level. The South Miami R1S whose front brake rotors are developing surface rust that produces a prominent grinding sound every morning — more pronounced than on any conventional vehicle because the R1S's regenerative braking system is the primary stopping force at low speeds, meaning the friction brake pads contact the rotors far less frequently than on any non-EV vehicle in Miami's coastal humidity, allowing overnight surface rust to accumulate to a greater depth per night. The Brickell R1T whose driver-side front wheel speed sensor is producing an intermittent fault that appears in the instrument display and clears — a fault that Rivian-compatible diagnostic equipment identifies from the vehicle's stored fault code library and live wheel speed data before any corner is disassembled. Green's Garage at 2221 SW 32nd Ave in Miami has invested in Rivian-compatible diagnostic equipment to serve the growing Rivian fleet in Miami's most Rivian-dense neighbourhoods. Call (305) 575-2389.
Rivian Repair at Green's Garage — Rivian-Compatible Diagnostics, Miami EV Context, and Independent Service ExcellenceRivian-compatible diagnostic equipment for R1T and R1S module access — air suspension control module fault codes and height sensor live data at all four corners; HVAC module data for the heat pump A/C system including compressor command, refrigerant circuit pressures, and cabin temperature management; brake system module fault codes and wheel speed sensor data at all four corners; 12V auxiliary battery conductance assessment; and vehicle-level fault code retrieval with operating conditions at the time of the fault. Miami-specific Rivian service context across all three primary Rivian service categories — A/C heat pump performance in Miami's 94°F sustained ambient; adaptive air suspension UV and coastal ozone air bag condition in Miami's maximum outdoor exposure environment; and regenerative-braking-influenced friction brake rotor rust from Miami's coastal humidity on a system where friction brakes are used less frequently than on any conventional vehicle. Green's Garage is an independent Rivian service specialist — not a Rivian service centre, but a qualified independent shop serving Miami's Rivian fleet with the diagnostic equipment and EV-specific service knowledge that the growing independent Rivian repair market demands. Since 1957.
Rivian Service at Green's Garage — Three Core Service Areas
Every Rivian service concern at Green's Garage begins with Rivian-compatible diagnostic equipment retrieving the vehicle's module data before any physical assessment or component replacement. The three primary Rivian service areas — A/C and climate system, adaptive air suspension, and brakes — each have Miami-specific dimensions that distinguish correct Rivian service from generic EV service. Click the relevant service for the full page.
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A/C & Climate System
Heat pump diagnostics in Miami's 94°F ambient. Electric compressor, refrigerant circuit, condenser fan performance at idle, and cabin filter — the Miami-specific Rivian A/C concerns that a generic EV scanner cannot resolve.
→ Rivian A/C Repair Miami🔧
Adaptive Air Suspension
Four-corner height sensor data before any air spring replaced. UV and coastal ozone air bag bellows condition in Miami's outdoor environment. Ride height modes, compressor output, and solenoid valve assessment through the suspension control module.
→ Rivian Suspension Miami🛑
Brakes & Regen System
Regenerative braking as primary stop force means friction brake pads wear slowly — but Miami's coastal humidity produces pronounced rotor surface rust from infrequent friction contact. EPB service, rotor assessment, brake fluid moisture, and wheel speed sensor diagnostics.
→ Rivian Brake Repair MiamiRivian in Miami — Why South Florida Is a Uniquely Demanding Environment for the R1T and R1S
Five Miami-specific Rivian service realities that no northern market Rivian owner encounters at the same intensity:
1. Miami's sustained 94°F ambient is the most demanding HVAC load environment for Rivian's heat pump A/C system in the continental US. The Rivian R1T and R1S use a sophisticated heat pump HVAC system that both cools the cabin and manages the thermal conditioning of the HV battery pack. In Miami's 9–10 months of summer ambient, this heat pump is running at or near its cooling capacity limit for the majority of the year. The R1S's larger seven-passenger cabin requires more cooling output per hour than the R1T's crew cab, and at Miami's ambient with full solar load through the panoramic glass, the heat pump A/C system operates at maximum demand — drawing a significant portion of the vehicle's driving range budget to cabin cooling. A Rivian owner in Miami who parks outdoors will notice meaningful range reduction compared to the EPA range estimate because that estimate is measured at 72°F ambient — not at Miami's 94°F with the HVAC system running continuously. Any Rivian A/C concern in Miami — inadequate cooling at idle, cabin temperature that cannot reach the set point in stop-and-go — is assessed with Rivian-compatible diagnostic equipment that retrieves the HVAC module's compressor command, refrigerant pressure data, and thermal management system status before any A/C component is physically accessed. See the Rivian A/C Repair Miami page for the complete heat pump diagnostic approach.
2. Miami's UV radiation and coastal ozone accelerate Rivian adaptive air suspension air spring compound deterioration at the fastest rate in the continental US at this latitude.The Rivian R1T and R1S both feature standard adaptive air suspension across all variants — the system that provides Rivian's signature ride height modes from the vehicle's low "Entry" position to the elevated "Off-Road" position. The air springs' rubber bellows compound is exposed to Miami's outdoor UV and coastal ozone whenever the vehicle is parked — the UV that hardens the bellows compound and the ozone that embrittles the rubber surface micro-structure at a rate that Miami's year-round summer produces faster than any seasonal northern market. A Rivian air spring in Miami accumulates more UV-driven compound degradation per year than the same component on a Rivian in Colorado or Michigan at equivalent mileage, because the UV calendar is 9–10 months of full-intensity summer rather than 3–4 months. Coastal Rivian owners in Coconut Grove, South Bayshore, and Brickell Key additionally have their air spring bellows exposed to salt-laden ozone from Biscayne Bay that compounds the UV hardening mechanism. Air spring bellows condition is inspected at every Rivian lift at Green's Garage — a proactive Miami standard. See the Rivian Suspension Repair Miami page for the complete adaptive air suspension diagnostic approach.
3. Rivian's regenerative braking system in Miami's coastal humidity — the most pronounced friction brake rotor surface rust of any vehicle in the programme. The Rivian R1T and R1S use regenerative braking as the primary stopping force in everyday driving — the electric motors act as generators during deceleration, converting kinetic energy back to battery charge while slowing the vehicle. Friction brakes are applied for hard stops and as a backup, but in normal Miami driving the friction pads may contact the rotor surface far less frequently per day than on any conventional vehicle. This reduced friction contact frequency means the rotor surface rust that Miami's overnight coastal humidity deposits on uncoated iron rotor faces is not cleared as regularly as on a conventional car — allowing the rust layer to accumulate to a deeper and more pronounced layer per overnight period. The first brake application of the morning on a Rivian in Coconut Grove or Coral Gables may produce a more significant scraping or grinding sound than on any conventional vehicle in the same location — because the rotor is rustier than a conventional car's would be after the same overnight period. This is normal Rivian Miami operating character and is not a replacement indication without measured rotor thickness below specification. See the Rivian Brake Repair Miami page for the complete brake system diagnostic approach.
4. The Rivian 12V auxiliary battery in Miami's sustained heat — the EV system health component most often overlooked. The Rivian R1T and R1S use a conventional 12V auxiliary battery alongside the HV battery pack to power the low-voltage system — door handles, lighting, basic electronics, and the vehicle wake-up circuit that allows the HV system to initialise when the driver approaches. This 12V battery is housed in the vehicle's low-voltage compartment and is exposed to Miami's sustained ambient heat. Miami's 9–10 months of 90°F+ ambient accelerate 12V battery degradation at a rate that compressed the standard service life compared to any seasonal northern market. A Rivian with a failed or degraded 12V battery may produce unusual warning behaviour, inability to unlock from the key fob, or HV system initialisation faults that are incorrectly attributed to the HV battery or software. 12V auxiliary battery conductance testing is the first step at Green's Garage for any Rivian presenting with unexplained electrical warnings or access concerns.
5. Charging port condition from Miami's coastal salt-air — the daily charging connection that corrosive marine air accelerates. Every Miami Rivian owner who charges overnight at a home Level 2 EVSE or at a public DC fast charger connects and disconnects the charging port connector daily. In coastal Miami neighbourhoods — particularly Coconut Grove, Brickell Key, South Bayshore, and Key Biscayne — the charging port housing, connector pins, and latch mechanism are exposed to salt-laden coastal air during every overnight charge session. Pin oxidation in the Rivian charge port connector from coastal salt-air is a slower process than the rapid corrosion that marine-submerged trailer connectors produce, but over months and years of daily coastal charging, it produces connector contact resistance that can affect charging session initiation reliability. Charge port connector condition is assessed visually and with resistance measurement at any Rivian service visit presenting a charging session fault or slow-start concern. Rivian Models at Green's Garage — R1T and R1S
The Rivian R1T is the world's first mass-produced electric adventure pickup — a full-size crew cab pickup with quad-motor or dual-motor AWD, standard adaptive air suspension, and a front trunk, Gear Tunnel, and truck bed storage layout that no conventional pickup matches. In Miami's Coconut Grove and Coral Gables, the R1T serves the boat-launching, weekend-adventure, and daily-commuter profile that previously belonged to Ram 1500 and Land Rover Discovery owners.
- Drivetrain: Quad-motor (one motor per wheel) or dual-motor AWD — all variants are AWD; traction management and torque vectoring through Rivian Drive Control system
- Air suspension: standard on all R1T — five ride height positions from "Entry" to "All-Terrain"; height sensor data at all four corners through Rivian-compatible diagnostics; see suspension page
- A/C heat pump: Miami's sustained 94°F ambient is the most demanding Rivian HVAC environment in the US; see A/C page
- Brakes: regenerative braking primary; 4-piston fixed front calipers; EPB; Miami coastal rotor rust more pronounced than any conventional truck from reduced regen-to-friction ratio; see brakes page
- 12V auxiliary battery: Miami sustained heat assessment at any electrical fault or access concern
- Gear Tunnel and under-bed compartment: water intrusion risk from Coconut Grove boat ramp and marina use; weatherstrip condition at Miami UV and ozone rate
- Towing: R1T tow rating to 11,000 lbs; Dinner Key Marina and Crandon Park boat ramp towing context — regenerative braking behaviour changes with trailer weight
The Rivian R1S is the three-row electric SUV that serves as Coral Gables' school run vehicle, the Coconut Grove family adventure rig, and the South Miami family SUV — the Rivian equivalent of the Acura MDX or Land Rover Discovery in the premium family SUV segment. The R1S's larger cabin produces a meaningfully higher HVAC demand than the R1T in Miami's ambient, making A/C system health the most immediately impactful service concern for the R1S in Miami's climate.
- Cabin size: 7-passenger three-row — larger thermal mass for HVAC system to manage in Miami's 94°F ambient; second and third row temperature deviation is the most common presenting R1S cabin climate concern
- A/C heat pump: higher HVAC demand than R1T from larger cabin volume; rear zone performance particularly relevant at full Coral Gables school pickup occupancy; see A/C page
- Air suspension: identical system to R1T; same Miami UV and coastal ozone air spring bellows concern; R1S's higher kerb weight (approximately 2,900 kg) produces higher air spring operating pressure and potentially faster air spring seal wear; see suspension page
- Brakes: same regenerative braking architecture as R1T; larger and heavier vehicle produces higher brake thermal demand at hard stops; EPB; see brakes page
- School run context: Coral Gables — Gulliver Prep on Erwin Road; Coconut Grove — Ransom Everglades and Carrollton; South Miami — Palmer Trinity and Westminster; the R1S replacing the MDX and Pilot in the school run fleet in the programme's core neighbourhoods
- 12V battery: same Miami sustained heat 12V degradation concern as R1T
Rivian Service Concerns — Diagnostic Approach by Presenting Symptom
| Presenting Concern | Diagnostic Approach · Miami Context · Service Page |
|---|
| A/C not cooling adequately at idle in Miami stop-and-go | Rivian-compatible HVAC module data — compressor command vs output; condenser fan performance at idle in Miami's 94°F ambient; refrigerant (R-1234yf) circuit pressures at specified operating conditions; cabin filter restriction as mandatory first assessment. Miami's sustained ambient and R1S larger cabin volume are the primary context factors before any A/C component is condemned. See Rivian A/C Repair Miami → |
| Air suspension sitting low — one or more corners overnight | Rivian-compatible suspension control module data — height sensor reading at all four corners; compressor run time log; solenoid valve command history; stored suspension fault codes with operating conditions. Air spring bellows condition inspected under UV lamp — Miami UV and coastal ozone accelerate bellows compound hardening at the fastest programme rate. See Rivian Suspension Repair Miami → |
| Grinding or scraping sound at first brake application in the morning | Normal Miami Rivian operating character from regenerative-braking-influenced reduced friction contact frequency allowing overnight coastal rotor surface rust accumulation greater than any conventional vehicle. Rotor thickness micrometer measurement — not sound, not visual, not mileage — is the only correct replacement basis. If sound persists beyond first application or changes character under braking: brake system module diagnostic assessment. See Rivian Brake Repair Miami → |
| Brake warning, ABS warning, or regen braking fault notification | Rivian-compatible brake system module fault code retrieval — all fault codes with operating conditions at the time of the fault; wheel speed sensor data at all four corners; regen braking system command vs response; EPB motor position on any EPB-related fault. Florida's coastal humidity produces wheel speed sensor connector corrosion on the Rivian's exposed wheel well connectors — the same mechanism as Ram and Honda ABS morning warnings. See Rivian Brake Repair Miami → |
| Ride height will not raise or lower, or suspension fault notification | Rivian-compatible suspension module data — height sensors at all four corners (distinguishing single-corner fault from system-wide concern); compressor command and output (distinguishing failed compressor from solenoid valve fault); air line pressure at the affected corner (distinguishing air spring bellows seep from solenoid valve internal bypass). Any Rivian suspension fault that prevents the vehicle from accessing a needed ride height mode (e.g., cannot raise to All-Terrain for boat ramp approach) receives same-session diagnostic before any component is ordered. See Rivian Suspension Repair Miami → |
| Reduced cooling range in Miami heat — "battery not going as far as EPA estimate" | This is a Miami-normal EV condition, not a Rivian fault. The EPA range estimate for R1T and R1S is measured at 72°F ambient without sustained HVAC load. In Miami's 94°F ambient with the heat pump A/C cooling the cabin continuously, a meaningful portion of the driving range budget is allocated to HVAC, reducing the available range for propulsion. The correct Miami range expectation is lower than the EPA estimate on any day when the A/C is running — which in Miami is effectively every day of the year. At Green's Garage, a Rivian presenting for "range concern" receives a battery health assessment through the Rivian-compatible diagnostic equipment to confirm the HV battery's state of health, and a realistic Miami range discussion based on the A/C thermal load before any battery concern is attributed to cell degradation. |
| Cannot unlock or vehicle not waking up from key fob / app | 12V auxiliary battery conductance test first — the Rivian's low-voltage system (including door handle actuation, lighting, and HV system initialisation) depends on the 12V battery. Miami's sustained heat degrades 12V battery capacity faster than any seasonal northern market. Before any Rivian software or HV system investigation: 12V conductance test. If 12V is below specification, replacement resolves the majority of Rivian access and wake-up concerns without any software or HV intervention. |
| Charging session not initiating or charging slower than expected | Charge port connector and latch condition assessment — pin oxidation from Miami's coastal salt-air on daily charging connections; latch mechanism condition; cable connector condition from the EVSE side. HV battery thermal state at the time of the slow-charging concern — Rivian battery management limits fast-charge rate when the HV battery is above its optimal temperature; in Miami's ambient, a Rivian that has been parked in direct afternoon sun before a fast-charge session may be thermally limited by battery temperature rather than a charging fault. 12V battery conductance test concurrent — a degraded 12V can affect charging session initiation in some Rivian software configurations. |
Rivian Questions — Answered
Is Green's Garage a Rivian service centre, and can you service my R1T or R1S?
Green's Garage is not a Rivian service centre — we are an independent specialist. We have invested in Rivian-compatible diagnostic equipment to access the R1T and R1S module data that is needed for correct Rivian service: air suspension control module height sensor data and fault codes, HVAC module data for the heat pump A/C system, brake system module wheel speed sensor and EPB data, and vehicle-level fault code retrieval with operating conditions. For services within our Rivian service scope — A/C heat pump assessment and service, adaptive air suspension diagnosis and component replacement, brake system assessment and service including EPB — we use Rivian-compatible diagnostic equipment alongside our technician expertise to deliver correct Rivian service. For warranty work or Rivian software updates, a Rivian service centre is required. For the growing volume of post-warranty Rivian service and independent diagnostic work that Miami's Rivian owners need, Green's Garage is the independent alternative — 6–8 minutes from Brickell, 5 minutes from Coral Gables, 5 minutes from Coconut Grove. Call (305) 575-2389 with your VIN and the presenting concern, and we confirm whether it falls within our Rivian service scope before any appointment is scheduled.
My Rivian R1S A/C isn't keeping up in Miami traffic. Is this a system fault or just the heat?
Both are possible, and Rivian-compatible HVAC module data is what distinguishes them. The R1S's heat pump A/C system is working against Miami's most demanding ambient — 94°F outside, full solar load through the panoramic glass, a seven-passenger cabin thermal mass. If the system is performing at its specification for these conditions, the limitation is Miami's ambient, not a fault. If the system is performing below its specification — the compressor not reaching commanded output, the condenser fan drawing below rated current at idle, the refrigerant circuit partially low — then a service concern is contributing to the inadequate cooling on top of Miami's already demanding conditions. The cabin filter is the first assessment — a restricted Rivian cabin filter at Miami's year-round full-blower usage rate produces meaningful cooling reduction before any refrigerant or compressor concern is reached. The diagnostic approach: Rivian-compatible HVAC module data to confirm compressor command and output, condenser fan performance at the specific idle condition where the cabin is not cooling adequately, and refrigerant circuit pressures. All three assessed before any component recommendation. Call (305) 575-2389 and tell us whether the inadequate cooling appears at highway speed, at idle in traffic, or both — the operating condition narrows the diagnostic approach before the appointment. See the full Rivian A/C Repair Miami page. My Rivian makes a grinding noise when I first brake in the morning, then it goes away. Is this a brake problem?
Almost certainly not — and this is one of the most important distinctions for any Miami Rivian owner to understand. The Rivian's regenerative braking system handles the majority of everyday deceleration through the electric motors acting as generators. The friction brake pads may contact the rotors far less frequently per day than on any conventional vehicle. Miami's coastal humidity deposits overnight surface rust on the uncoated iron brake rotor faces during every overnight parking period. On a conventional car, the first few brake applications of the morning sweep this rust off — it clears quickly and is barely noticeable. On a Rivian, where the friction pads may have contacted the rotors very infrequently in the previous day's driving, the overnight rust accumulates to a more pronounced depth. The first friction brake application of the morning produces a louder scraping or grinding sound that clears quickly as the rust is swept. This is normal Miami Rivian operating character — it is not a brake system fault, not rotor scoring, and not a replacement indication. If the sound persists beyond the first few seconds of the first morning brake application, changes character under braking, produces a pull or vibration, or is accompanied by a brake system warning notification: contact Green's Garage for a brake system diagnostic. See the full Rivian Brake Repair Miami page. My Rivian R1T air suspension won't raise to the Off-Road or All-Terrain position. What is causing this?
Rivian-compatible suspension control module data is the correct first step — because the inability to raise to a specific height mode can result from multiple different component faults that require different repairs. The suspension module's fault codes and height sensor data at all four corners establish whether: one corner's height sensor is reporting a fault that causes the system to inhibit height change as a protective measure; the air compressor is commanding a raise but the solenoid valves are not responding correctly; or the compressor itself is not generating adequate pressure to fill the air springs to the requested ride height. At Green's Garage, the suspension diagnostic session retrieves this data before any air spring, compressor, or solenoid valve is physically assessed. In Miami's UV and coastal ozone environment, air spring bellows condition is also inspected at the same visit — because bellows compound hardening from UV exposure is the most common air spring seep source in Miami's Rivian fleet, and a slow bellows seep can explain a suspension that maintains standard ride height from the reservoir but cannot build pressure quickly enough to reach the higher Off-Road position. See the full Rivian Suspension Repair Miami page. My Rivian's range seems significantly lower than the EPA estimate. Could Miami's heat be causing this?
Yes — and this is normal EV physics in Miami's climate rather than a Rivian battery fault. The EPA range estimate is measured at 72°F ambient without sustained HVAC load. In Miami's 94°F+ ambient, the heat pump A/C system is running at maximum capacity essentially every drive — drawing a meaningful portion of the Rivian's total energy budget to maintain cabin temperature. The R1S's larger seven-passenger cabin requires more cooling energy per hour than the R1T, amplifying this effect. A Rivian that shows 15–20% lower real-world range than its EPA estimate on a hot Miami day is behaving correctly — the delta is the HVAC thermal load. The correct Miami range expectation for R1T and R1S is lower than the EPA estimate on any day when the A/C runs continuously. If the range reduction seems disproportionate even accounting for Miami's ambient — particularly if the range has decreased significantly compared to the same vehicle's earlier performance — a HV battery state of health assessment through our Rivian-compatible diagnostic equipment can confirm whether the HV battery's capacity has degraded below its expected range for the vehicle's age and mileage. Call (305) 575-2389 — tell us the approximate real-world range you are experiencing and the conditions (ambient temperature, A/C always on, highway vs urban) and we assess whether the range is within expected parameters or warrants a battery health check.
Why Miami Rivian Owners Choose Green's Garage
- Rivian-compatible diagnostic equipment for R1T and R1S module data — suspension control module, HVAC module, brake system module, and vehicle-level fault codes with operating conditions; the diagnostic equipment that the growing independent Rivian repair market demands and that a generic OBD-II scanner cannot provide for correct Rivian service
- Miami EV-specific service context across all three Rivian service areas — A/C heat pump performance against Miami's 94°F sustained ambient; air spring bellows UV and coastal ozone deterioration at Miami's maximum outdoor exposure rate; regenerative-braking-influenced friction brake rotor rust from reduced daily friction contact in Miami's coastal humidity; these are Miami-specific Rivian concerns that correct service addresses before any component is replaced
- Rivian R1S A/C heat pump: Miami's most demanding HVAC load environment — seven-passenger cabin at full solar load in 94°F ambient; compressor, condenser fan, and refrigerant circuit assessed through Rivian-compatible module data; cabin filter mandatory first assessment at Miami's year-round full-blower usage rate; Rivian A/C page →
- Rivian adaptive air suspension: UV lamp air spring bellows inspection at every Miami Rivian lift — Miami's UV and coastal ozone harden bellows compound at the fastest continental US rate at this latitude; suspension module height sensor data at all four corners before any air spring replaced; ride height mode restoration confirmed through Rivian-compatible module data after service; Rivian Suspension page →
- Rivian brake system: regenerative braking context applied correctly to Miami coastal rotor rust assessment — morning first-application scraping from overnight coastal surface rust more pronounced than any conventional vehicle from reduced friction contact frequency; rotor thickness micrometer measurement as the only replacement basis; brake system module fault code retrieval for any warning or wheel speed sensor concern; EPB service; Rivian Brakes page →
- 12V auxiliary battery assessed first at any Rivian electrical access or warning concern — Miami's sustained heat degrades 12V capacity faster than any seasonal northern market; 12V conductance test before any Rivian HV system investigation or software diagnostic is scheduled
- Rivian range-in-Miami-heat education — not misdiagnosed as a battery fault — honest, physics-based range expectation calibration for Miami's ambient before any HV battery health assessment is recommended; HV battery state of health available through Rivian-compatible diagnostics where actual degradation is the concern
- 5 minutes from Coral Gables · 5 minutes from Coconut Grove · 6–8 minutes from Brickell · South Miami — the independent Rivian specialist in the heart of Miami's most Rivian-dense neighbourhoods; same-week appointments for most Rivian diagnostic visits
- Independent, not a Rivian service centre — post-warranty and independent Rivian service without Rivian service centre distance, waitlists, or pricing; the independent alternative that Miami's growing Rivian fleet needs as the fleet ages past warranty
- Since 1957 · ASE Master Certified · 2-year / 24,000-mile warranty on qualifying repairs · Habla Español · Financing available
Location — Green's Garage and Miami's Rivian Neighbourhoods
Green's Garage at 2221 SW 32nd Ave, Miami, FL 33145 is centrally located among Miami's highest Rivian ownership neighbourhoods. From Coral Gables, the shop is 5 minutes via US-1 — 0.4 miles from the Village of Merrick Park. From Coconut Grove, 5 minutes via McFarlane Road to US-1. From Brickell, 6–8 minutes via US-1 with morning drop-off available. From South Miami, 5–7 minutes via US-1 southbound. Call (305) 575-2389 with your R1T or R1S VIN and the presenting concern — we confirm the correct Rivian service scope before any appointment is scheduled.